Privacy Policy

Last updated: 7 October 2026

Mardood is an app for Zid stores that helps merchants resolve exchange and return requests and grow sales.

Data Mardood reads from your Zid store

• Basic store details: name, link and logo.
• Orders: number, products, amounts, status and shipping company.
• Customers: name, mobile number and e-mail, to match a return request to its owner and to prepare messages the merchant sends personally.
• Products, stock and reviews.
• Abandoned carts.
• Coupons: Mardood creates the discount code for a campaign the merchant starts and reads its results.

Mardood does not edit orders, products or customer records in Zid.

Data Mardood stores

• The merchant's settings in Mardood and staff accounts.
• Exchange and return requests submitted by the store's customers, with any photos they attach.
• Aggregated storefront numbers (such as views and clicks) that do not identify a visitor.

How data is used

Only to run Mardood for that same store. Each store has its own separate space and no store can see another store's data. We do not sell data or share it for advertising.

WhatsApp messages

Mardood only prepares the message text. The merchant sends it from their own number.

Store visitors

The storefront script keeps small pieces of information in the visitor's browser so popups behave correctly (for example, not showing a closed popup again). It is not used to track visitors outside the store.

Retention and deletion

When the app is uninstalled from Zid, Mardood's access to the store ends immediately. To delete your stored data, e-mail us at the address below and we delete it within 30 days.

Contact

mardood@themi.dev